Presale hints
You hesitate in the choice
of the product more adapted to your desire?
You prefer to order by telephone?
Our operator is at your disposal to the + 33 (0) 613.760.940 (Mobile SFR),
from Monday to Friday, from 9 am to 12.30 and from 2 pm to 5.30 pm, except
during public holidays.
Assured delays
For each product, the delivery
date is clearly indicated on the site before you validate your order and
the update is done in real time.
In the event of possible hitch, you are warned at once by email and you
can freely modify or cancel your order.
The contents of each parcel is systematically and automatically controlled
before its sending, to ensure a total conformity to your order.
Protected
Payment
Payment by chart on line, thanks
to technology SSL:
To make safe all your purchases on line by Bank card, "les bijoux
de virginie" uses a system of protected payment of the “Crédit
Agricole”. This one is based on protocol SSL (Secure Socket Layers),
one of the most reliable systems of encoding data on Internet. You seize
the number of your bank card like as well as its validation date. During
the various exchanges between your PC and the server of payment, the data
never circulate in light on the network but are encrypted thanks to protocol
SSL (a key or a lock appears on the navigator of the Net surfer as on
the images opposite).
Thus, the number of bank card of the Net surfer remains CONFIDENTIAL and
information is automatically encrypted and communicated directly to the
bank. Nobody can see them and nobody can thus make use of it without your
knowledge. In addition to being encrypted and thus illegible, this information
is not stored on our server (this is why it is asked to you to again provide
them for each one of your purchases), which prevents their theft by the
defrauders and others "hackers".
Follow-up of order
For each stage of your order
treatment, an email is automatically sent to you for a follow-up in real
time.
To follow on line the state of your order, you just need to identify yorself.
In the heading "Previous orders" an updated state of all your
orders will appear instantaneously on the screen!
Moreover, our Customer service is at your disposal for any information.
You can contact our operator to the +336.13.76.09.40 (Mobile SFR), from
Monday to Friday, from 9am to 12.30 and from 2pm to 5.30 pm, except during
public holidays.
DELIVERIES and RETURNS
Les bijoux de Virginie delivers
everywhere in Metropolitan France, Dom Tom, and all the countries of Europe.
While clicking on "Your Account", you can very easily manage
your address of delivery. With your suitability, you can thus choose according
to orders' to make you deliver to your residence, on your place of work
or to a friend (gift or holidays).
We work exclusively with conveyors tested and referred, whose reputation
is not any more to establish. As soon as we proceed to a sending, you
receive a mail immediately to inform you.
The majority of our products are sent in Colissimo Suivi, this conveyor
having the advantage of knowing to deliver perfectly the private individuals
like the companies.
Concretely, if you miss the day of the delivery, your postman will leave
you a transit advice note in your letter-box, which will enable you to
withdraw your parcel at your post office during 15 days, at your suitability.
On simple call or mail, we can obviously communicate your tracking number.
Note however that on 98 % of the orders dispatched by Colissimo Suivi,
we deplore 2 % of delay of delivery or loss of product. With regard to
the loss of a parcel, we are unfortunately not responsible for the facts
of the Post office and we will be able to carry out a new forwarding only
after the establishment by the Post office of the declaration of official
loss, i.e. after 21 days. In the same way, in the event of a strike of
the post-office employees, we decline any responsibility as for the delay
of delivery.
If the jewels received were damaged during transport, note it on the delivery
order delivered by the conveyor in the form of "handwritten reserves"
accompanied by your signature. Explain to us the problem the very same
day of the delivery or at the latest the first wrought day following the
delivery and we will indicate the procedure to you.
If ever the received product did not correspond to what you had ordered,
or if a product were missing, the first thing to be made is to indicate
it on the delivery order delivered by the conveyor. Then, explain to us
this error the very same day of the delivery or at the latest the first
wrought day following the delivery and we will be repaired the error made
as fast as possible.
If you await your jewels and that the time announced is exceeded, contact
us as fast as possible so that we can solve the problem.
Confidentiality
In order to treat your order, we must be able to know and memorize some
of the parameters which are communicated to us by your computer: it is
necessary for us to know who you are as well as the products which you
are buying. The cookies are programs used in the goal only to memorize,
the time of your visit, your identity (known thanks to your pseudo and
to your password) and the contents of your basket as you fill it. Once
your shopping finished, this information is automatically erased, our
"cookies" being those which one names " volatile cookies”.
No concern thus.
Personal data protection
As a commercial site, "Lesbijouxdevirginie.com" collects a certain
number of information necessary to the treatment of the orders. Lesbijouxdevirginie.com
processes all these data with the greatest confidentiality.
Carriage Costs
Your basket indicates by defect the carriage costs for the Metropolitan
France. Once that you selected your delivery address, your basket is automatically
updated with the amount of the carriage costs corresponding to the destination
which you chose. The exact amount of your carriage costs is thus systematically
indicated to you in your basket BEFORE you validate your purchase. No
surprise at the end of your order on line, no overcost to the reception
of your parcel.
* The expenses of delivery
for the Metropolitan France are offered to you in Colissimo or Distingo
Suivi according to the weight of your parcel.
* For the countries of Europe and Dom Tom the carriage costs are 6 €
Customer service
The customer service is accessible:
- by phone to the + 33 (0) 613.760.940 from Monday at Friday from 9am
to 17ap
- by e-mail : contact@lesbijouxdevirginie.com
An answer will be given to any request for information in the 48 hours.
You can also write to: Les bijoux de Virginie, Customer service, BP 30040,
le sayula, rue de Provence, 83150 Bandol
General Conditions of
sale
Article 1: about us
Article 2: Application and opposability of the general conditions of sale
Article 3: Order taking
Article 4: Delivery
Article 5: Returns - Methods
Article 6: Price
Article 7: Litigation
Article 1: about us
We are an e-commerce company dedicated to the trade of jewels and accessories
referring to fashion through internet
We do have also an activity of importation, direct sale in meetings and
in the work's councils.
Siège social
:
SARL Ensoleiade
403 Corniche du Cros
83140 Six Fours les plages
Fax : 04.94.07.24.56
Portable : + 33 (0) 613.760.940
Bureau commercial :
Les Bijoux
De Virginie
BP 30040
Le Sayula
rue de Provence
83150 Bandol
Fax : + 33 (0) 494.072.456
Portable : + 33 (0) 613.760.940
Immatriculée au RCS de Toulon (France) sous le n° 489 456 657
Code NAF : 366 A
Site Internet inscrit à la C.N.I.L sous le N° 1065327
Article 2: Application
and opposability of the general conditions of sale
The fact of placing order, implies whole adhesion and without reserve
of the purchaser under these general conditions of sale.
Any contrary condition posed by the purchaser will be thus, in the absence
of express acceptance, incontestable with the salesman whatever the moment
when it could have been brought to its attention.
The fact that the salesman prevail not at a time given of the unspecified
one of these general conditions of sale, cannot be interpreted like being
worth renunciation to prevail itself later on of unspecified of the aforesaid
conditions.
Article 3: Order taking
The information stated by the purchaser, at the time of the order taking
engages this one: in the event of error in the wording of the co-ordinates
of the recipient, the salesman could not be held responsible for the impossibility
in which it could be to deliver the product.
The orders are final only when they were confirmed by the payment of the
price by the purchaser.
After forwarding, any modification or cancellation of the order by the
purchaser cannot be taken into account and the versed price will not be
restored.
The offers of product are valid within the limit of stocks available.
A product become inalienable is automatically withdrawn from the catalogue
of products on line.
In the event of out-of-stock condition, the salesman will contact the
purchaser. They will try to deliver an offering product of the characteristics
identical in dimension and quality to the product initially ordered by
the purchaser.
Article 4: Delivery
The delivery is carried out in Metropolitan France within the time envisaged
by the direct handing-over of the product to the announced recipient,
that is to say in the event of absence, by opinion of provision. The delivery
periods are indicated as exactly as possible. Les bijoux de virginie delivers
everywhere in Metropolitan France. While clicking on "Your Account",
you can very easily manage your address of delivery. With your suitability,
you can thus choose according to orders' to make you deliver to your residence,
on your place of work or in a friend (gift or holidays).
Article 5: Returns
- Methods
Any return of products must be the subject of a formal agreement between
the salesman and the purchaser.
In the case of vice apparent or of nonconformity of the delivered products,
which will be noted by the salesman, will allow the purchaser to obtain
the free replacement or a credit to its profit, other than any other allowance
or damages. The product will have to be turned over to the purchaser in
his packing of origin and under 48 hours.
Article 6: Price
The products are provided to the price posted at the time of the order
taking (TTC)
Article 7: Litigation
The complaints or disputes will be always received with attentive benevolence,
the good faith being always supposed at that which takes the trouble to
make a statement on its situations.
In the event of litigation opposing the purchaser to the salesman, the
customer will carry out his complaints near the customer service of the
purchaser:
Les bijoux de Virginie, Customer service, BP 30040 le sayula, rue de Provence,
83150 Bandol "France"
Tel.: + 33 (0) 613.760.940
e-mail: contact@lesbijouxdevirginie.com
With defect, the jurisdictional authorities of Toulon (France) are exclusively
qualified to give judgement on the matter.
